Disclosures

If your issue is unresolved by Bastion Platforms US LLC at (888) 608-4151, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here:
https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit the formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us [email protected] or call (907) 465-2521.

Arkansas consumers with complaints or concerns can contact the department at:

AR Consumers may also file a complaint online at:
https://securities.arkansas.gov/file-a-complaint-2/

Arkansas Securities Department
1 Commerce Way, Suite 402 
Little Rock, Arkansas 72202

Phone: (501) 324-9260 
Email: [email protected]

If you have a complaint, please contact Bastion Platforms US, LLC at 1-(888) 608-4151 or [email protected].

If you still have an unresolved complaint regarding Bastion Platforms US LLC, money transmission activity, you may file it by contacting the Florida Office of Financial Regulation Online at https://flofr.gov/sitePages/FileAComplaint.htm.

To file your complaint, you will need to register electronically through Online Services. A valid email address is required.
Florida Office of Financial Regulation - Consumer Finance 200 E. Gaines Street, Tallahassee, FL 32399-0376 Phone Number (850)-487-9687

Iowa consumers with complaints or concerns can contact the department at:

To file an Iowa Consumer Complaint:
https://www.idob.state.ia.us/public/contactInfo/contactForm.aspx?type=complaint
‍
Iowa Division of Banking
200 E Grand Ave., #300,
Des Moines, IA 50309
‍
Phone: (515) 218-4014

The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Bastion at 1-(888) 608-4151 or [email protected] to allow the opportunity to resolve the issue(s).

If you still have an unresolved complaint regarding Bastion’s money transmission activity, you may file you complain online at: https://dbcf.ms.gov/complaint-form/Maryland

If you have a question or complaint, please first contact the consumer assistance division of Bastion at, [email protected], or (888) 608-4151, or at its mailing address: 1999 South Bascom Avenue, Suite 700, Campbell, California 95008.
If you have an unresolved question or complaint regarding the money transmission services provided by Bastion, you may contact the Minnesota Department of Commerce. To make a complaint, please make a call contacting the following: Minnesota Department of Commerce 85 8th Place East, Suite 208 Saint Paul, MN 55101 (Local) 651-539-1500 (Complaints) 651-539-1600
Please note the following disclosures associated with virtual currency:

• Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.

Bastion Platforms US, LLC is licensed by the North Dakota Department of Financial Institutions as a money transmitter.

If you have a question or complaint, please first contact the consumer assistance division of Bastion at, [email protected], or (888) 608-4151, or at its mailing address: 1999 South Bascom Avenue, Suite 700, Campbell, California 95008.

If you have an unresolved question or complaint regarding the money transmission services provided by Bastion, you may contact the North Dakota Department of Financial Institutions at (701) 328-9933

Please note the following disclosures associated with virtual currency:

• Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections