Disclosures
Last revised on September 26, 2025
Bastion Platforms Trust Company, LLC
Disclosure statement: Bastion Platforms Trust Company, LLC is chartered as a limited purpose trust company by the New York State Department of Financial Services to engage in virtual currency business. Its application to issue stablecoins is pending.
New York
If you have a question or a complaint, please first contact Bastion Platforms Trust Company, LLC at complaints@bastion.com.
If your complaint is not resolved to your satisfaction, you may also bring your complaint to the attention of the New York State Department of Financial Services (NYDFS) at:
Mailing Address: New York State Department of Financial Services, Consumer Assistance Unit, One State Street New York, NY 10004-1511
Website: www.dfs.ny.gov
Telephone: (800) 342-3736
Bastion Platforms US, LLC holds licenses in the following US jurisdictions:
Jurisdiction
License
State Agency
Alabama
Money Transmitter License,
945
Alaska
Money Transmitter License, AKMT-017378
Arkansas
Money Transmitter License,
2523302
Connecticut
Money Transmitter License,
MT-2523302
Delaware
Check Seller,
Money Transmitter License, 040749
Florida
Money Service Business
Part II, FT230000483
Georgia
2523302
Idaho
MTL-379
Iowa
Money Services License,
2023-0167
Kentucky
Money Transmitter License,
SC840967
Louisiana
Louisiana Virtual Currency Business Activity License
2523302
Maine
Money Transmitter License
Maryland
Money Transmitter License,
2523302
Minnesota
Minnesota Currency Transmitter
MN-MT-2523302
Mississippi
Money Transmitter License,
2523302
Nevada
Money Transmitter
MT11233
New Hampshire
Money Transmitter License,
26801-MT
New Mexico
Money Transmitter License,
2523302
North Carolina
223354
North Dakota
North Dakota Money Transmitter
MT104804
Oregon
Money Transmitter License,
2523302
Pennsylvania
Money Transmitter License,
119749
Rhode Island
Rhode Island Currency Transmitter
2523302
South Carolina
South Carolina-AG Money Transmitter License
2523302
South Dakota
Money Transmitter License,
2523302.MT
Vermont
Money Transmitter License,
MT-2523302
Washington
Money Transmitter License,
550-MT-153376
Washington, D.C.
Money Transmitter License,
MTR2523302
West Virginia
Money Transmitter License,
WVMT-2523302
Disclosures
If you have a complaint please contact:
Bastion Platforms US, LLC NMLS ID 2523302
Address: 169 Madison Ave, Suite 38168 New York, NY 10016
Toll-Free Customer Service Number: (888) 608-4151
Email: complaints@bastion.com
If your concerns have not been addressed, please contact the state regulator listed below:
Alaska
If your issue is unresolved by Bastion Platforms US LLC at (888) 608-4151, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here:
https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit the formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us atdbs.licensing@alaska.gov or call (907) 465-2521.
Arkansas
Arkansas consumers with complaints or concerns can contact the department at:
AR Consumers may also file a complaint online at:
https://securities.arkansas.gov/file-a-complaint-2/
Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Phone: (501) 324-9260
Email: ASDInfo@arkansas.gov
Connecticut
If you have a complaint, please contact Bastion Platforms US, LLC, 169 Madison Ave, Suite 38168 New York, NY 10016 at 1-(888) 608-4151. If your concerns have not been addressed, please contact the state regulator listed below:
Connecticut consumers with complaints or concerns can contact the department at:
Connecticut Department of Banking 260 Constitution Plaza # 1, Hartford, CT 06103 Phone: (860) 240-8170 Email: Banking@ct.gov
To File a Connecticut Consumer Complaint:
https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Online-eLicensing-Instructions
Florida
If you have a complaint, please contact Bastion Platforms US, LLC at 1-(888) 608-4151 or complaints@bastion.com.
If you still have an unresolved complaint regarding Bastion Platforms US LLC, money transmission activity, you may file it by contacting the Florida Office of Financial Regulation Online at https://flofr.gov/sitePages/FileAComplaint.htm.
To file your complaint, you will need to register electronically through Online Services. A valid email address is required.
Florida Office of Financial Regulation - Consumer Finance 200 E. Gaines Street, Tallahassee, FL 32399-0376 Phone Number (850)-487-9687
Georgia
If your complaint is not resolved to your satisfaction, you may contact the Georgia Department of Banking and Finance at:
Mailing Address: 2990 Brandywine Road, Suite 200, Atlanta, GA 30341-5565
Email: reportissue@dbf.state.ga.us
Phone: (770) 986-1633
Toll-Free: (888) 986-1633
Website: https://dbf.georgia.gov
Idaho
If you have a complaint, please first contact us at (888) 608-4151 or complaints@bastion.com . If your issue remains unresolved, you may file a complaint with the Idaho Department of Finance.
To file a complaint
Idaho Department of Finance
11341 W Chinden Blvd, Suite A300
Boise, Idaho 83714
You may submit via:
The online complaint form at the Department of Finance's website:
https://www.finance.idaho.gov/complaint-guidance/Download and send the complaint form and any supporting documentation to the mailing address above
https://www.finance.idaho.gov/wp-content/uploads/2024/04/Complaint-Form-2024.pdf
Phone: 888-346-3678
Iowa
Iowa consumers with complaints or concerns can contact the department at:
To file an Iowa Consumer Complaint:
https://www.idob.state.ia.us/public/contactInfo/contactForm.aspx?type=complaint
Iowa Division of Banking
200 E Grand Ave., #300,
Des Moines, IA 50309
Phone: (515) 218-4014
Louisiana
If you are unable to resolve the issue regarding the money transmission activity, you may file a complaint by contacting the Office of Financial Institutions. All complaints must be submitted in writing. To file a complaint, please complete the complaint form and send it to OFI http://www.ofi.state.la.us by mail, email, or fax.
Louisiana Office of Financial Institutions
8660 United Plaza Boulevard, 2nd Floor
Baton Rouge, LA 70809-7024
Phone: (225) 925-4660
Please note the following disclosures associated with virtual currency:
Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the value of virtual currency.
Transactions in virtual currency may be irreversible, and accordingly, losses due to fraudulent or accidental transactions may not be recoverable.
Some virtual currency transactions may be immediately effective when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction.
The value of virtual currency may be derived from the continued willingness of market participants to exchange legal tender for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency if the market for the virtual currency declines or collapses for an extended period of time.
Any surety bond required by law for the benefit of customers may not be sufficient to cover all losses incurred by customers.
Customers should perform research before purchasing or investing in virtual currency.
Maryland
Bastion Platforms US LLC (NMLS# 2523302)
NMLS Consumer Access website (www.nmlsconsumeraccess.org); and
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Bastion Platforms US LLC (NMLS# 2523302) at:
1100 N Eutaw St., Suite 611, Baltimore, MD, 21201, Toll Free (888)-784-0136
Minnesota
If you have a question or complaint, please first contact the consumer assistance division of Bastion at, complaints@bastion.com, or (888) 608-4151, or at its mailing address: 169 Madison Ave, Suite 38168 New York, NY 10016
If you have an unresolved question or complaint regarding the money transmission services provided by Bastion, you may contact the Minnesota Department of Commerce. To make a complaint, please make a call contacting the following: Minnesota Department of Commerce 85 8th Place East, Suite 208 Saint Paul, MN 55101 (Local) 651-539-1500 (Complaints) 651-539-1600
Please note the following disclosures associated with virtual currency:
Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
Mississippi
The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Bastion at 1-(888) 608-4151 or complaints@bastion.com to allow the opportunity to resolve the issue(s).
If you still have an unresolved complaint regarding Bastion's money transmission activity, you may file you complain online at: https://dbcf.ms.gov/complaint-form
Nevada
If you have a question or complaint, please first contact the consumer assistance division of Bastion at complaints@bastion.com or (888) 608-4151, or at its mailing address: 169 Madison Ave, Suite 38168 New York, NY 10016.
If you have an unresolved question or complaint regarding the money transmission services provided by Bastion, you may contact the Nevada Department of Business and Industry at (702) 486-4120.
New Hampshire
New Hampshire consumers with complaints or concerns can contact the department at:
New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, New Hampshire 03301
Phone: (603) 271-3561
Email: nhbd@banking.nh.gov
North Carolina
If you have a question or complaint, please first contact the consumer assistance division of Bastion at, complaints@bastion.com, or (888) 608-4151, or at its mailing address: 169 Madison Ave, Suite 38168 New York, NY 10016.
If you have an unresolved question or complaint regarding the money transmission services provided by Bastion, you may contact, the regulator at (919) 733-3016 or via their website: https://nccob.nc.gov/consumer-information/consumer-inquiries-and-complaint-information
North Dakota
Bastion Platforms US, LLC is licensed by the North Dakota Department of Financial Institutions as a money transmitter.
If you have a question or complaint, please first contact the consumer assistance division of Bastion at, complaints@bastion.com, or (888) 608-4151, or at its mailing address: 169 Madison Ave, Suite 38168 New York, NY 10016.
If you have an unresolved question or complaint regarding the money transmission services provided by Bastion, you may contact the North Dakota Department of Financial Institutions at (701) 328-9933
Pennsylvania
PENNSYLVANIA RESIDENTS
If you have a complaint, please contact Bastion Platforms US LLC Customer Service at 650-449-4292.
If you still have an unresolved complaint regarding Bastion Platforms US LLC's money transmission activity, you may file it by contacting the Pennsylvania Department of Banking and Securities at the following address:
Pennsylvania Department of Banking and Securities
Market Square Plaza
17 N. Second Street, Suite 1300
Harrisburg, PA 17101
Toll-free in Pennsylvania 1.800.PA.BANKS (800.722.2657)
Out of state: 717.787.1854
Rhode Island
Please note the following disclosures associated with virtual currency:
Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections
South Carolina
The contact information for unresolved complaints for SC customers is South Carolina Money Services Division, 1000 Assembly Street, Columbia SC 29201, 1-803-734-1221, or https://tinyurl.com/SCMSB.
Washington
If you have a question about a transaction, please contact Bastion Platforms US, LLC at 1-(888) 608-4151 or complaints@bastion.com. If you are a Washington state resident and have an unresolved complaint regarding the Bastion's money transmission activity, please direct your complaint to the Washington State Department of Financial Institutions using this form: https://dfi.wa.gov/complaints/money-services or contact:
Washington State Department of Financial Institutions
Division of Consumer Services
P.O. Box 41200
Olympia, WA 98504-1200
Telephone: 1-877-RING DFI (1-877-746-4334) or (360) 902-8700
TDD 1-800-833-6388
Washington, D.C.
If you have a complaint, please contact Bastion at (888) 608-4151 or complaints@bastion.com. If you still have an unresolved complaint regarding Bastion's money transmission activity, you may file it by contacting the Department at:
District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE, Suite 801
Washington, D.C. 20002
Phone: (202) 727-8000
Fax: (202) 354-1085
E-mail: disbcomplaints@dc.gov
Consumer Complaint Form Mail-in Version: https://disb.dc.gov/sites/default/files/dc/sites/disb/publication/attachments/DISB%20Consumer%20Complaints_final%20fillable.pdf